Student Services
Current Students
Student Services
Student Services provides necessary help and guidance to all enrolled students. Student Services is the key to academic success, working with students to ensure they are academically on track to complete their degree. The office works with both academic and enrollment departments to provide clear resolution to any student issues at the College.
Key functions include:
Grievance and Complaint Procedures
New York College strives to maintain the highest standards of education quality and is committed to safeguarding the rights of all students. Students are assured that no action will be taken against them for filing a grievance or complaint.
All students enrolled at New York College of Health Professions have the right to file complaints and grievances. Student complaints and grievances must be submitted in writing to the Office of Student Services, either by obtaining an incident report or by emailing student.services@nycollege.edu. All complaints and grievances are kept strictly confidential.
Incidents involving institutional policies and procedures are handled through Student Services. Incidents involving academics (faculty and coursework) are handled through the program Dean, though Student Services may also be involved depending on the incident.
External Escalation: If a student is unable to resolve a complaint with the College, he or she may file a complaint with the New York State Education Department (NYSED). Students in the Graduate School of Acupuncture and Herbal Medicine may also contact ACAHM. See contact details in the disclosure section below.
Reasonable Accommodations
New York College of Health Professions will provide reasonable accommodations to enrolled students who are otherwise qualified, with documented disabilities. Reasonable accommodations are determined on an individual basis in compliance with Section 504 of the Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act of 1990.
Students who wish to request accommodations should contact the Office of Student Services at studentservices@nycollege.edu. A Request for Reasonable Accommodations Form and supporting documentation from a qualified professional will be required. The full accommodation procedure is outlined in the College Catalog.
Bookstore, Dispensary & Library Hours
Spring 2026 semester hours for the College Bookstore, Herbal Dispensary, and Steve Kaufman Library.
Hours are subject to change. Contact the departments directly for the most current schedule.
| Day | Bookstore / Dispensary | Library |
|---|---|---|
| Monday | 10:00 AM – 5:00 PM | Closed |
| Tuesday | 3:00 PM – 6:00 PM | 12:00 PM – 3:00 PM |
| Wednesday | Closed | 3:00 PM – 8:00 PM |
| Thursday | Closed | 9:30 AM – 6:00 PM |
| Friday | Closed | Closed |
| Saturday | 9:30 AM – 6:00 PM | Closed |
| Sunday | Closed | Closed |
After-hours inquiries: ping.gong@nycollege.edu
Contact Student Services
Bookstore
(516) 964-6013 | 1-800-922-7337 ext. 541
Regulatory & Institutional Disclosures
Title IX
In accordance with Title IX of the Education Amendments of 1972, New York College of Health Professions does not discriminate on the basis of sex in its educational programs, activities, or employment practices. For all Title IX incidents, contact the Title IX Coordinator or Deputy listed below.
Section 504 / ADA
In compliance with Section 504 of the Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act of 1990, the College provides reasonable accommodations to qualified students with documented disabilities. Contact the Office of Student Services to initiate a request.
FERPA
New York College of Health Professions is compliant with the Family Educational Rights and Privacy Act (FERPA) and will not disclose student information without prior written consent. The full FERPA policy is available in the Student Handbook and on the College website.
Campus Crime Reporting (Clery Act)
It is the policy of the College to report campus crime statistics. The Advisory Committee on Campus Safety will provide, upon request, all campus crime statistics as reported to the U.S. Department of Education. To request this information, contact the Office of Student Services or the Human Resources Office. Statistics are also available at Campus Security Resources.
Useful Contacts
| Title IX Coordinator | Amy Kotowski, Student Services RM 222 akotowski@nycollege.edu 1-800-922-7337 ext. 507 |
| Title IX Deputy | Jacqueline McIntyre, Registrar RM 229 jmcintyre@nycollege.edu 1-800-922-7337 ext. 505 |
| NYSED | New York State Education Department Office of the Professions 89 Washington Avenue, 2nd Floor, West Wing Albany, NY 12234 Tel: (518) 474-3817 |
| ACAHM | Accreditation Commission for Acupuncture and Herbal Medicine 500 Lake Street, Suite 204 Excelsior, MN 55331 Tel: (952) 212-2434 info@acahm.org |
Content sourced from the 2023–2026 College Catalog (updated March 2026). For the most current information, contact the Office of Student Services.